General Conditions of Purchase

1. GENERAL INFORMATION

The ownership of this website https://www.autrandentalacademy.com/cursos-online/, (hereinafter Website) boasts: Autrán Dental Academy Online, SL, with Tax Identification Number (NIF): B13951694 and registered in the Madrid Mercantile Registry; its registration details are: Volume 37054, Page 104, Entry 4, Sheet M-661783, and its contact details are:

Address: Rambla de Catalunya, 53-55- SA 1 Contact telephone number: 609 635 534

Contact email: sat@autran.es

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (https://www.autrandentalacademy.com/cursos-online/) and the purchase or acquisition of products and/or services therein (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that Autrán Online carries out through the Website includes:

In-person and online training courses related to specialization in dentistry.

In addition to reading these Terms and Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy and the privacy and data protection policy of Autrán Online. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Terms and Conditions and by everything mentioned above. Therefore, if you do not agree with all of them, you should not use this Website.

It is also reported that these Conditions may be amended. The User is responsible for consulting them each time he accesses, browses and / or uses the Website as those that are in force at the time the acquisition of products and / or services is requested will be applicable.

For all questions that the User may have in relation to the Conditions you can contact the owner using the contact details provided above or, if applicable, using the contact form.

2. THE USER

Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as User).

as Users), therefore, from the moment you begin browsing the Website, you accept all the Conditions established herein, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

• Make use of this Website only to make inquiries and legally valid purchases or acquisitions.
  • Do not make any false or fraudulent purchase. If a purchase of this nature could reasonably be considered to have been made, it could be canceled and the relevant authorities informed.
  • Provide truthful and lawful contact information, for example, email address, postal address and / or other information (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The Website is primarily intended for Users residing in Spain. Autrán Online does not guarantee that the Website complies with the laws of other countries, either in whole or in part. Autrán Online declines all liability that may arise from such access, nor does it guarantee shipments or provision of services outside of Spain.

The User may, at their discretion, formalize with Autrán Online the purchase agreement for the desired products and/or services in any of the languages ​​in which these Terms and Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users can purchase on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of https://www.autrandentalacademy.com/cursos-online/, during which one or more products and/or services can be selected and added to the shopping cart, basket or final purchase space and, finally, click on: “Buy”.

Likewise, the User must fill in and / or verify the information requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.

The User will then receive an email confirming that Autrán Online has received their order or request for purchase and/or service provision, i.e., the order confirmation. They will also be notified by email when their purchase is being shipped. Where applicable, this information may also be made available to the User through their personal login space on the Website.

Once the purchase process has been completed, the User agrees that the Website will generate an electronic invoice, which will be sent to the User via email and, where applicable, through their personal account on the Website. Furthermore, the User may, if desired, obtain a paper copy of their invoice by requesting it from Autrán Online using the contact information on the Website or using the contact information provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and that are displayed next to the presentation or, where appropriate, its image on its page. of the Website, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, the way in which they will be carried out and / or or cost of benefits; and recognizes that the execution of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Communications, purchase orders and payments involved in transactions carried out on the Website may be archived and kept in Autrán Online's computerized records in order to constitute proof of the transactions, in any case, respecting reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by Autrán Online through the Website are subject to product availability and/or to the absence of any circumstances or force majeure (clause nine of these Terms and Conditions) affecting the supply of products and/or the provision of services. If difficulties arise regarding the supply of products or products are out of stock, Autrán Online undertakes to contact the User and refund any amount that may have been paid. This shall also apply in cases where the provision of a service becomes impossible.

5. PRICES AND PAYMENT

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially in relation to VAT, a different question is indicated and applied.

However, and unless specifically indicated otherwise, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the

User, where they will be able to consult the available shipping methods and costs and freely choose the one that best suits them.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases in respect of which the User has already received an order confirmation.

Accepted payment methods include: credit or debit card, Bizum, Stripe, and PayPal.

Autrán Online uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.

Credit cards are subject to verification and authorization by the issuing bank. If the bank does not authorize payment, Autrán Online will not be responsible for any delay or non-delivery and will not be able to enter into any contract with the User.

Once Autrán Online receives the User's purchase order through the Website, a pre-authorization will be made on the corresponding card to ensure sufficient funds are available to complete the transaction. The card will be charged when the User receives the shipping confirmation and/or confirmation of the service provided in the manner and, where applicable, at the specified location.

If the payment method is PayPal, the charge will be made when Autrán Online sends a confirmation of the purchase order or acquisition of products and/or services to the User.

In any case, by clicking on "Buy" the User confirms that the payment method used is theirs.

6. DELIVERY

In the cases in which it is appropriate to carry out the physical delivery of the contracted good, the deliveries will be made within the following territory: All over the world

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If, for any reason attributable to Autrán Online, the delivery date cannot be met, the User will be contacted to inform them of this circumstance. They may choose to continue with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In all cases, home deliveries are made on business days.

If it is impossible to deliver the order due to the User's absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to get it delivered again.

If the User will not be at the delivery location during the agreed time slot, they must contact Autrán Online to arrange delivery on another day.

If 30 days have passed since your order was available for delivery and it has not been delivered for reasons not attributable to Autrán Online, Autrán Online will understand that the User wishes to withdraw from the contract, and it will be considered terminated. As a result of the termination of the contract, all payments received from the User will be refunded, except for additional costs resulting from the User's choice of a delivery method other than the least expensive standard delivery method offered by the Website, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.

For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.

Any risks arising from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Autrán Online receives full payment of all amounts due in relation to the purchase or acquisition, including shipping costs, or at the time of delivery, if this occurs after Autrán Online has received the full amount due.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and / or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is hereby informed that if he/she detects that an error has occurred when entering the data necessary to process his/her purchase request on the Site

Web, you may modify them by contacting Autrán Online through the contact spaces enabled on the Website, and, where applicable, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General Information).

Likewise, this information could also be corrected by the User through his personal connection space to the Website.

In any case, the User, before clicking on "Buy", has access to the space, cart, or basket where their purchase requests are noted and can make changes.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In the cases in which the User acquires products on or through the Owner's Website, they are assisted by a series of rights, as listed and described below:

Right of withdrawal

The User, as consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the Autrán Online Website or, in the event that the goods comprising your order are delivered separately, 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that comprised the same purchase order, or in the case of a service contract, 14 calendar days from the day on which the contract was entered into.

To exercise this right of withdrawal, the User must notify Autrán Online of their decision. They may do so, where appropriate, through the contact spaces provided on the Website.

Regardless of the means chosen to communicate their decision, the User must clearly and unequivocally express their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form provided by Autrán Online as an annex to these Terms; however, its use is not mandatory.

To meet the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

In the event of withdrawal, Autrán Online will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which Autrán Online is informed of the User's decision to withdraw.

Autrán Online will refund the User using the same payment method used to make the initial purchase transaction. This refund will not incur any additional costs for the User. However, Autrán Online may withhold said refund until it has received the purchased products or items, or until the User provides proof of their return, whichever is met first.

The User can return or send the products to Autrán Online at:

And you must do so without undue delay and, in any case, no later than 14 calendar days from the date on which Autrán Online was informed of the decision to withdraw.

The User acknowledges knowing that he must bear the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as set forth in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. These include, but are not limited to: personalized products; products that may deteriorate or expire quickly; products without their original packaging, as sealed at the factory; products that, for hygiene or health reasons, are sealed and have been unsealed after delivery.

The provision of a service that the User may contract on this Website is governed by the same law, as this same law establishes that the right of withdrawal will not apply to Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by Autrán Online, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice.

In the following link you can download the Model withdrawal form:

https://www.autrandentalacademy.com/cursos-online/desestimiento/

Return of defective products or shipping errors

This refers to all those cases in which the User considers that, at the time of delivery, the product does not conform to the provisions of the contract or purchase order, and that, therefore, they must contact Autrán Online immediately and inform them of the existing discrepancy (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, if the refund or, where appropriate, the replacement of the same. .

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

The amount paid for those products that are returned due to a defect, when it really exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be respected.

Official cancellation policy For online courses:

Once you have accessed the user area and viewed any course content, the right of withdrawal will not apply, and you cannot request a refund for the course.

For in-person or hybrid courses:

Cancellation of registration for the chosen program will be permitted provided the student notifies it in writing up to 30 days before the first day of the program's start date. In this case, 50% of the registration or reservation fee will be refunded, with the remaining 50% remaining for Autran Dental Academy as management and administrative fees. For periods of less than 30 days, no refunds will be issued for registration or reservation fees. However, in justified cases, a refund will be considered.

Apply 50% of the deposit already paid to the registration for another course, with the remaining 50% being used for management and administrative fees. Autran Dental Academy reserves the right to cancel a student's registration if they have not made full payment for the program within 30 days of the course start date, or within the established deadlines for courses with specific payment plans. Refunds issued after the course start date will not be accepted.

Autran Dental Academy reserves the right to change program dates for justified reasons, in which case the cancellation policy deadlines will be applied to the new communicated dates.

*For funded courses, for obvious reasons, once the student signs the funding agreement, there is no right to any refund. However, changes to the course date will be considered, whenever possible, and with at least one month's notice.

Changes in the call: Changing the course edition will incur an administrative fee of €300 if notice is given less than 30 days before the course start date. *Requests to change the course edition for medical reasons or reasons of force majeure will be evaluated by the organizers.

Cancellation policy for special courses (one day, single payment): Cancellation of the chosen program will be allowed provided the student notifies us in writing up to 30 days before the first day of the program. In this case, 50% of the course fee will be refunded, with the remaining 50% remaining for Autran Dental Academy to cover management and administrative fees. For periods of less than 30 days, no refund will be issued. However, in justified cases, 50% of the amount paid will be considered as part of the reservation for another course, with the remaining 50% remaining for Autran Dental Academy to cover management and administrative fees.

*For funded courses, for obvious reasons, once the funding agreement has been signed by the student, there will be no right to any type of refund.

Warranty

The User, as a consumer and user, enjoys guarantees on the products purchased through this Website, under the terms legally established for each type of product. Autrán Online is therefore liable for any lack of conformity that becomes apparent within two years of delivery of the product.

In this sense, it is understood that the products are in compliance with the contract provided that: they conform to the description made by Autrán Online and possess the qualities presented therein; they are suitable for the uses to which they are ordinarily intended.

Products of the same type; and present the quality and performance typical of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to products delivered to the User, the User must proceed as indicated in the Return of Defective Products or Shipping Errors section. However, some of the products sold on the Website may present non-uniform characteristics, provided that these derive from the type of material with which they were manufactured. These characteristics will therefore form part of the individual appearance of the product and will not constitute a defect.

On the other hand, it could be the case that the User acquires a product from a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he or she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their legal guarantee right directly against them during the two years following the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.

9. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, Autrán Online will not accept any liability for the following losses, regardless of their origin:

• any losses that were not attributable to any breach on your part;
  • business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or from
  • Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

Likewise, Autrán Online also limits its liability in the following cases:

• Autrán Online takes all necessary measures to ensure a faithful display of the product on the Website. However, it is not responsible for any minor differences or inaccuracies that may exist due to a lack of screen resolution, problems with the browser being used, or other similar issues.
  • Autrán Online will act with the utmost diligence to make the product ordered available to the shipping company. However, it is not responsible for damages resulting from transport malfunctions, especially due to causes such as strikes, roadblocks, and, in general, any other causes inherent to the sector that result in delays, loss, or theft of the product.
  • Technical failures that, for fortuitous or other reasons, prevent the normal operation of the online service. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. Autrán Online uses all means at its disposal to carry out the purchase, payment, and shipping/delivery of the products; however, it is exempt from liability.

of liability for causes not attributable to it, fortuitous event or force majeure.

• Autrán Online will not be liable for misuse and/or wear and tear of products used by the User. Autrán Online will also not be liable for incorrect returns made by the User. It is the User's responsibility to return the correct product.
  • In general, Autrán Online will not be liable for any failure or delay in the performance of any of its obligations when such failure or delay is due to events beyond its reasonable control, i.e., due to force majeure, which may include, but is not limited to:
    • Strikes, lockouts or other industrial action.
    • Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
    • Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
    • Inability to use public or private telecommunication systems.
    • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended for the duration of the force majeure event, and Autrán Online will have an extension of the deadline to fulfill them for a period equal to the duration of the force majeure event.

Autrán Online will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure event.

10. WRITTEN COMMUNICATIONS AND NOTICES

By using this Website, the User agrees that most communications with Autrán Online will be electronic (email or notices posted on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notices, information, and other communications that Autrán Online sends electronically comply with the legal requirements of being in writing. This condition will not affect the User's statutory rights.

The User may send notifications and/or communicate with Autrán Online through the contact information provided in these Terms and, where applicable, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, Autrán Online may contact and/or notify the User via email or at the postal address provided.

11. WAIVER

No waiver by Autrán Online of any specific right or legal action or the failure of Autrán Online to require strict performance by the User of any of its obligations shall constitute a waiver of any other rights or actions arising from a contract or the Conditions, nor shall it exonerate the User from compliance with its obligations.

No waiver by Autrán Online of any of these Conditions or of any rights or actions arising from a contract will be effective unless it is expressly stated to be a waiver and is formalized and communicated to the User in writing.

12. NULLITY

If any of these Conditions are declared null and void by a final decision issued by a competent authority, the remaining clauses will remain in force, without being affected by such declaration of invalidity.

13. ENTIRE AGREEMENT

These Terms and any document expressly referenced herein constitute the entire agreement between the User and Autrán Online in relation to the subject matter of the sale and replace any other prior agreement, understanding, or promise made verbally or in writing by the same parties.

The User and Autrán Online acknowledge that they have agreed to enter into a contract without relying on any statement or promise made by the other party, except for those expressly mentioned in these Terms.

14. DATA PROTECTION

Any personal information or data that the User provides to Autrán Online during a transaction on the Website will be processed in accordance with the provisions of the Privacy or Data Protection Policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is truthful.

15. APPLICABLE LAW AND JURISDICTION

Access, navigation and / or use of this Website and product purchase contracts through it will be governed by Spanish legislation.

Any controversy, problem, or disagreement arising from or related to access, navigation, and/or use of the Website, or with the interpretation and execution of these Terms and Conditions, or with the sales contracts between Autrán Online and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User may send Autrán Online any complaints, claims, or any other comments they wish to make using the contact information provided at the beginning of these Terms and Conditions (General Information).

In addition, Autrán Online has official complaint forms available to consumers and users, which they can request from Autrán Online at any time, using the contact information provided at the beginning of these Terms and Conditions (General Information).

Likewise, if a dispute arises from the conclusion of this purchase contract between Autrán Online and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. This method can be accessed through the following website: https://ec.europa.eu/consumers/odr/.